Trust & Safety

Help us keep AgileSoko trustworthy

If a business, individual asset owner, or professional on AgileSoko is misrepresenting themselves, using a verification badge they shouldn't, or behaving fraudulently, report it here. Every report is reviewed by a real person on our verification team.

Confidential

The business will not see who filed the report.

Reviewed in 24 to 72 hours

Our verification team investigates every submission.

Urgent or unsafe?

Call us directly instead of waiting for a written review.

File a Report

Give us as much detail as you can → specifics help our team investigate faster.

Please complete all required fields and confirm the declaration above.

Report received

Thank you for helping keep AgileSoko trustworthy. Our verification team will review this report and take appropriate action.

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Keep this reference number if you need to follow up.

What Happens Next
1

Your report is logged and assigned a reference number.

2

Our verification team reviews the details and, where needed, contacts the business, owner, or professional.

3

Action is taken, ranging from a warning to suspending or revoking verification.

4

Serious or urgent cases are prioritized and may be escalated immediately.

Your Privacy
Reports are handled confidentially by our internal team and are not shared with the business you're reporting. See our Privacy Policy for details.

Urgent or safety concern?

Don't wait for a written review → reach us directly and we'll prioritize it.

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Common Questions

About reporting a business

Will the business know I reported them?

No. Reports are reviewed internally by AgileSoko's verification team. Your identity is not shared with the business, owner, or professional being reported.

Can I report anonymously?

We ask for your name and phone number so our team can follow up if we need more detail to investigate properly → this information is kept confidential and is never shared with the party being reported.

What counts as a reportable issue?

Fraud or scams, misuse of a verification badge, misleading listing details, ownership or identity concerns, professional credential concerns, non delivery of paid goods or services, abusive conduct, spam or duplicate listings, and inappropriate content all warrant a report.

What if my report turns out to be a misunderstanding?

That's fine → our team investigates before taking any action. Reports made in good faith, even if they turn out to be a misunderstanding, are not penalized.

How long does a review take?

Most reports are reviewed within 24 to 72 hours. Urgent or safety related reports are prioritized → call or WhatsApp us directly for those.

What happens to a participant found in violation?

Depending on severity, outcomes range from a warning and required corrections, to suspension of listings, to permanent revocation of verified status as described in our Verification Policy and Terms & Conditions.